Last updated: 27 October 2026

Shipping & cancellation

Delivery within India

We normally dispatch available orders within 24–48 working hours. After dispatch, delivery usually takes 3–5 working days in South India and 7–10 working days in North India, depending on your location and courier service. These are estimates; holidays, remote locations, bulky shipments and courier disruptions can take longer.

Order value, shipping and cash on delivery

• Standard retail shipping is ₹80 when the merchandise subtotal before discounts is below ₹1,000. Eligible retail orders of ₹1,000 or more before discounts qualify for free standard shipping.
• Thresholds use website selling prices, not MRP, and exclude shipping and COD fees.
• Cash on delivery is available for serviceable pincodes on eligible orders with a merchandise subtotal of at least ₹350 before discounts. Shipping and COD fees do not count towards this minimum.
• COD availability and final charges are confirmed at checkout.
• Wholesale shipping is paid by the customer. Special, customised or large shipments may require a separately confirmed shipping quote.

Tracking

Tracking information is shared after dispatch through the available order notification channels. Please provide an accurate address and contact number.

Cancellation requests

For orders other than the activity kits with downloadable materials described below, contact support as soon as possible, preferably within 2 hours of placing your order. We will check whether processing or dispatch has started. Once the shipment has been booked or dispatched, cancellation may no longer be possible; support will advise the available options. Your rights in relation to non-delivery, defects or incorrect items remain unaffected.

If we cancel an order or cannot fulfil it, we will arrange the applicable refund. Urgent delivery dates should be checked with support before ordering.

Activity kits with downloadable materials

Once payment is confirmed, activity kit orders cannot be cancelled for change of mind. Downloadable materials are made available after payment; printed activity cards and worksheets are not included.

This restriction does not affect remedies for damaged, defective, missing, incorrect or misdescribed items, failure to provide the purchased digital materials, non-delivery, or any rights under applicable consumer law. If we cannot fulfil an order, the applicable refund will be arranged.

Returns

For items received damaged or incorrectly delivered, contact us within 30 days of delivery with a clear, continuous unboxing video for a return, replacement or refund under our care promise. Support will verify the issue and arrange any approved pickup. Replacements depend on stock availability. See our Return & Refund Policy for details; applicable consumer rights remain unaffected.

For help, call 6385480064, WhatsApp our support team, or email support@extrokids.com. Please include your order number.