Privacy Policy

Last updated: 13 October 2026

Your privacy at Extrokids

This policy explains how we handle information when you browse extrokids.com, place an order, contact support, request wholesale verification or submit content to us.

Information we collect

Contact and order details, including name, email, phone number, delivery address, products ordered and payment confirmation.
Support messages, photos and unboxing videos supplied for an order query or claim.
GST and identity documents supplied for wholesale verification, with your consent. Please contact support for submission instructions and use a masked Aadhaar copy where possible.
Device, browser and website activity information collected through cookies, analytics and advertising technologies.
Parent-submitted photos or videos and related details when you participate in an optional content campaign.

How we use it

We use this information to process and deliver orders, provide support, review claims, verify wholesale eligibility, prevent misuse, improve our website and comply with applicable obligations. Payment providers process payment details through their own systems.

Messages and marketing

We may send order updates through WhatsApp, email or SMS. Promotional messages are sent subject to your preferences and applicable consent requirements. You may ask support to stop promotional messages; necessary order updates may still be sent.

Service providers

Relevant information may be shared with Shopify, payment providers, couriers, support and communication services, and analytics or advertising services used to operate our store. We may also disclose information where required by law. Identity documents are for verification and should not be shared in public reviews or social media comments.

Children and submitted content

Purchases and content submissions should be made by a parent, guardian or authorised adult. If a parent submits a child's photo or video, its use is governed by the separate consent provided for that submission. Contact support with any privacy concern or request about such content.

Security and retention

We take reasonable steps to protect information and limit access for business purposes. No online system is completely secure. Information is retained only for as long as reasonably needed for its purpose, order records, disputes and applicable obligations.

Your choices

You may request access, correction or deletion of your information, or withdraw optional marketing consent, by contacting support. Some records may need to be retained for order processing or applicable obligations. Browser settings allow you to control cookies; disabling them may affect website features.